All Systems Operational

About This Site

Welcome to Meridian's status page hub. Below you'll find status information for each of Meridian's products and services.

Uptime over the past 90 days. View historical uptime.
Hosted Services Operational
90 days ago
100.0 % uptime
Today
MzeroPay ? Operational
90 days ago
100.0 % uptime
Today
Voice and Video Conference ? Operational
90 days ago
100.0 % uptime
Today
MzeroManage Hosted Services (US - EAST) Operational
90 days ago
99.99 % uptime
Today
MzeroManage Portal Website ? Operational
90 days ago
99.98 % uptime
Today
MzeroManage Kiosk Transfers Service ? Operational
MzeroManage Kiosk Alarm Notifier ? Operational
90 days ago
99.99 % uptime
Today
MzeroManage Kiosk Reporting Endpoint ? Operational
90 days ago
99.98 % uptime
Today
MzeroManage View ? Operational
90 days ago
99.99 % uptime
Today
Authentication Services (auth.mzeronet.com) ? Operational
90 days ago
100.0 % uptime
Today
InterAct Operational
90 days ago
100.0 % uptime
Today
InterAct (youspoutit.com) ? Operational
90 days ago
100.0 % uptime
Today
Support Tools and Developer Services Operational
Jira Service Desk Service Desk Portal Operational
Third-Party Hosting Operational
AWS ec2-us-east-1 Operational
AWS sns-us-east-1 Operational
AWS route53-us-east-1 Operational
Twilio ELASTIC SIP TRUNKING Operational
Twilio SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Mzero Personnel Services Scheduled Maintenance Jun 5, 2023 00:00-02:00 UTC
Meridian will be conducting scheduled maintenance on Mzero Personnel Services. During the times indicated the services may temporarily be disrupted to facilitate upgrades and maintenance activities.
Posted on May 23, 2023 - 18:28 UTC
Mzero Hosted Services Scheduled Maintenance Jun 6, 2023 20:00 - Jun 7, 2023 00:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 30, 2023 - 15:30 UTC
Past Incidents
Jun 1, 2023

No incidents reported today.

May 31, 2023

No incidents reported.

May 30, 2023
Mzero Hosted Services Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 30, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 20:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 24, 15:01 UTC
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
Mzero Hosted Services Maintenance
Completed - The scheduled maintenance has been completed.
May 26, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 02:01 UTC
Scheduled - Meridian will be updating SSL certificates at 10PM Eastern 2023-05-26. Customer may notice a brief disruption of services while our proxy servers are updated. We do not expect any impact to services during the update window.
May 25, 20:15 UTC
May 25, 2023

No incidents reported.

May 24, 2023
Mzero Hosted Services Incident
Resolved - This incident has been resolved.
May 24, 18:16 UTC
Update - We are continuing to monitor for any further issues.
May 24, 16:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 16:33 UTC
Update - Meridian engineers continue to monitor the recovery of our kiosk reporting endpoint. Currently 15% of our customers will experience a delay in reporting from kiosk and PMK endpoints.
May 24, 16:26 UTC
Identified - An issue has been identified with our MzeroManage Kiosk Reporting Group 1. Groups 2 and three remain operational. Some customers may be experiencing delays in kiosk reporting on the affected group.
May 24, 15:38 UTC
Mzero Database Instance Incident
Resolved - This incident has been resolved.
May 24, 03:12 UTC
Update - We are continuing to monitor for any further issues.
May 23, 21:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 20:58 UTC
Identified - Meridian is tracking an outage of the Mzero Database primary cluster during a routine update and restart. Engineers are working to resolve the issue. Some customers may experience login issues. Kiosks will defer traffic until such time the database returns. The standby server is operating normally in the event that we need to switch operation over to the standby server.
May 23, 20:56 UTC
May 23, 2023
May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023
Mzero Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 18:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 16:00 UTC
Scheduled - Meridian is conducting planned maintenance for our Mzero hosted services. During the maintenance window, there could be brief, intermittent delays accessing hosted services, per the services indicated below.
May 11, 17:19 UTC
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